At POWHERBANDS LLC, your satisfaction is our priority. If you’re not fully happy with your purchase from powherbands.store, we’re here to help. Please review the policy below for how to initiate a return and what to expect during the process.

1. Overview

This policy is part of our broader Terms of Service and should be read in conjunction with our Privacy Policy and Shipping Policy. By purchasing powherbands.store, you agree to the return and refund terms outlined here.

2. Return Eligibility

You may request a return within 30 days of receiving your order. To be eligible:

  • The item must be unused and in its original condition

  • It must include all original packaging, accessories, and documentation

  • Items returned after 30 days will not be accepted

3. How to Initiate a Return

To start the return process:

4. Return Shipping Instructions:

We offer free return shipping for all eligible returns. Please contact us to receive the correct return address and prepaid shipping label before sending back your item.

Packaging Requirements:

  • Reuse the original packaging whenever possible

  • Include all items, manuals, and accessories

  • Pack securely to prevent shipping damage

5. Refund Policy

5.1 Refund Method

  • Refunds will be issued to the original payment method used at checkout

5.2 Processing Time

  • Once your return is received and inspected, your refund will be processed within 7 business days

  • Please allow additional time for your bank to post the refund to your account

6. Exchanges

We accept direct exchanges. If you change your mind or prefer a different item, you may exchange it by following these steps:

  1. Return your original product for a refund.

  2. Place a new order for the item you want instead.

Please note: Exchanges are accepted only if the item is returned in its original condition, unused, within 30 days.

7. Damaged or Defective Items

7.1 Items Damaged in Transit

  • Contact us within 48 hours of delivery if your item arrives damaged

  • We’ll issue a full refund or send a replacement at no extra cost

7.2 Defective Products

  • Notify us within 48 hours of receiving a defective item

  • We’ll provide a prepaid return label and offer a full refund or replacement

8. Late or Missing Refunds

If you haven’t received your refund:

  1. Check your bank or credit card account

  2. Contact your financial institution — processing times may vary

  3. If you still need assistance, email us at support@powherbands.store

9. Special Cases

9.1 Bulk Orders

For orders of 5 or more units of the same item, please contact us directly for custom return procedures.

9.2 Personalized or Custom Items

Custom-made or personalized products are non-returnable.

10. Contact Information

Need help with your return? Contact us:

  • Business Name: POWHERBANDS LLC
  • Email: support@powherbands.store
  • Phone: +1 (502) 890-6900
  • Address: 4206 Summit Plaza Dr, Louisville, KENTUCKY 40241 United States.
  • Business Hours: Monday–Friday, 9:00 AM – 6:00 PM EST