Our Powherful Promise: Easy Returns & Exchanges at Powherbands! 💪

At Powherbands LLC, we’re absolutely confident you’ll love our stylish, comfortable, and durable furniture. We pour our heart into crafting pieces that transform your home into a haven of comfort and elegance. But, if for any reason you’re not completely satisfied, we’ve made our return and exchange process as easy as possible. You deserve furniture that makes you happy, and we’re here to make sure that happens!

Enjoy a risk-free shopping experience with our 30-day hassle-free return policy and FREE return shipping! We believe in our furniture, and we believe in you.

1. Return Policy Overview: Your Satisfaction, Guaranteed!

We want you to be absolutely thrilled with your Powherbands purchase! That’s why we offer a 30-day return window from the date you receive your order. If you’re not completely in love with your new furniture, you can return it for a full refund or exchange. And the best part? Return shipping is always FREE!

We’re committed to providing you with a smooth and stress-free experience. We are here to help, so don’t hesitate to reach out.

2. What Can Be Returned: Ensuring Quality Returns

To ensure a smooth return process, please keep the following in mind:

  • Items must be returned in their original condition, as much as possible. We understand that you might have assembled the furniture, but please disassemble it carefully and repack it securely.
  • All original packaging, including boxes, manuals, and accessories, should be included if available.
  • Items must be free from excessive wear and tear, stains, or damage (unless the item arrived damaged – see section 7).

We understand things happen, so if you have any questions about the condition of your return, please contact us. We’re here to help!

3. Return Process: Simple Steps to a Stress-Free Return

Returning your Powherbands furniture is easy! Just follow these simple steps:

  1. Contact Us: Email us at support@powherbands.store or call us at +1 (502) 890-6900 (Monday – Friday, 9 AM – 6 PM EST). Let us know you’d like to initiate a return and provide your order number.
  2. Receive Your FREE Return Label: We’ll email you a prepaid shipping label.
  3. Pack Your Item: Carefully repack the item in its original packaging (if possible) or a sturdy box.
  4. Attach the Label: Affix the prepaid shipping label to the outside of the box.
  5. Ship It: Drop off the package at your nearest authorized shipping location for the carrier specified on the label.
  6. Relax! Once we receive your returned item, we’ll process your refund or exchange promptly.

That’s it! We’ve designed our return process to be as simple and convenient as possible. We value your business and want to make things right.

4. Refund Methods and Timeframes: Getting Your Money Back Quickly

Once we receive and inspect your returned item, we’ll process your refund within 7 business days. You’ll receive an email notification confirming your refund.

  • Refunds will be issued to the original payment method used for the purchase.
  • Please allow up to 10 business days for the refund to appear on your statement, depending on your bank or credit card company.

We know waiting for a refund can be frustrating, so we strive to process them as quickly as possible. Your satisfaction is our top priority!

5. Exchange Policy: Swap It Out for Something You’ll Love! 💖

Want to exchange your item for a different size, color, or even a different style? No problem! We offer easy exchanges to ensure you get the perfect piece for your space.

  • Size/Color Exchanges: If you need a different size or color of the same item, simply follow the return process outlined above. Once we receive your returned item, we’ll ship out the new item to you, free of charge.
  • Style Exchanges: If you’d like to exchange for a completely different style, follow the return process. Once your return is processed, you’ll receive a refund, and you can then place a new order for the item you’d like.

Exchanges are subject to availability. If the item you want is out of stock, we’ll contact you to discuss alternative options.

6. Return Shipping: FREE and Easy!

As mentioned before, return shipping is always FREE at Powherbands! We’ll provide you with a prepaid shipping label, so you don’t have to worry about any additional costs. Just pack up your item, attach the label, and drop it off at the designated shipping location.

We believe in making the return process as painless as possible, and covering return shipping is just one way we show our commitment to your satisfaction.

7. Damaged or Defective Items: We’ll Make It Right!

If you receive a damaged or defective item, we sincerely apologize! We take great care in packaging our furniture, but sometimes accidents happen during shipping. Please contact us immediately at support@powherbands.store or call us at +1 (502) 890-6900 within 24 Hours of receiving your order. We’ll work with you to resolve the issue quickly and efficiently.

We may ask you to provide photos of the damage or defect to help us assess the situation. We’ll then offer you the option of a replacement, a repair (if possible), or a full refund.

We stand behind the quality of our products, and we’ll do everything we can to make things right if you receive a damaged or defective item.

8. Non-Returnable Items: Things to Keep in Mind

While we strive to accommodate all returns, there are a few exceptions:

  • Custom or Personalized Items: Items that have been custom-made or personalized specifically for you are generally not eligible for return.
  • Final Sale Items: Items marked as “Final Sale” are not eligible for return.
  • Items Damaged by Misuse: Items damaged due to improper assembly, neglect, or misuse are not eligible for return.

If you have any questions about whether an item is eligible for return, please don’t hesitate to contact us.

9. International Returns: Bringing Powherbands Worldwide

(If Powherbands LLC ships internationally, include this section. If not, remove it.)

For international orders, please contact us at support@powherbands.store to initiate a return. Return shipping costs for international orders are the responsibility of the customer, unless the item is damaged or defective. We will provide you with detailed instructions on how to return your item from your specific location.

Please note that customs duties and taxes are non-refundable.

10. Contact Information for Return Questions: We’re Here to Help! 🙋‍♀️

Have questions about our return and refund policy? Need help initiating a return? We’re here to assist you!

We’re committed to providing you with exceptional customer service. Don’t hesitate to reach out with any questions or concerns. We’re always happy to help!

Shop with confidence at Powherbands LLC! We’re confident you’ll love our furniture, and we’re here to make sure you’re completely satisfied.