Return and Refund Policy_Pawherbands LLC

At POWHERBANDS LLC, your satisfaction is our priority. If you’re not completely happy with your purchase from powherbands.store, we’re here to help. This Return and Refund Policy outlines how returns are handled and what to expect during the process.

1. Overview

This policy is part of our broader Terms and Conditions and should be read alongside our Privacy Policy and Shipping Policy. By making a purchase on powherbands.store, you agree to the terms outlined here.

2. Return Eligibility

2.1 Return Window

You may return most eligible items within 30 days of receiving them. Unfortunately, returns requested after 30 days will not be accepted.

2.2 Right of Withdrawal

Customers have the right to withdraw from a purchase within 1o days of delivery, with or without providing a reason.

To initiate a return, please contact us at:

2.3 Condition of Returned Items

To qualify for a return, items must be:

  • In original condition and packaging
  • Unused and undamaged
  • Complete with all manuals, accessories, and inserts

2.4 Non-Returnable Items

The following items are not eligible for return:

  • Customized or personalized products
  • Items marked as final sale or non-returnable

If you’re unsure whether your item qualifies, feel free to contact us.

3. Return Process

3.1 How to Start a Return

To begin your return:

3.2 Return Shipping Address

All returns must be shipped to:
POWHERBANDS LLC
4206 Summit Plaza Dr
Louisville, KENTUCKY, United States

3.3 Packaging Requirements

  • Reuse the original packaging when possible
  • Include all accessories and documentation
  • Pack securely to avoid damage in transit

3.4 Return Shipping Costs

  • If the return is due to our mistake (e.g., incorrect or defective product), we will provide a prepaid return label.
  • If returning for other reasons, you are responsible for shipping costs. We recommend using a tracked shipping service.

4. Refund Policy

4.1 Refund Method

All refunds are issued to the original payment method used at checkout. We do not offer store credit.

4.2 Processing Time

Refunds are typically processed within 5–7 business days after the return is received and inspected. Please allow additional time for your bank to reflect the funds.

4.3 Full Refunds

You will receive a full refund (including tax and shipping, if applicable) if:

  • The item is returned within the 30-day window
  • It meets all return conditions
  • It is not on the non-returnable list

4.4 Partial Refunds

A partial refund may be granted if:

  • Items are returned used or worn
  • Packaging or accessories are missing
  • The product shows signs of damage not due to transit or manufacturer defect

5. Exchanges

We do not process direct exchanges. To exchange an item, return it for a refund, then place a new order for the desired product.

6. Damaged or Defective Items

6.1 Items Damaged in Transit

If your item arrives damaged, contact us within 48 hours of delivery. We’ll arrange a replacement or issue a full refund at no cost to you.

6.2 Defective Products

If your product is defective, notify us within 48 hours of receiving it. We will provide a prepaid return label and issue a replacement or full refund.

7. Late or Missing Refunds

If you haven’t received your refund:

  • First check your bank account or credit card
  • Then contact your bank or card provider
  • If you still have concerns, reach out to us at support@powherbands.store

8. Gift Returns

If your item was marked as a gift at the time of purchase, the refund will be issued to the original purchaser’s payment method. Gift credit or store credit is not available.

9. Special Circumstances

9.1 Bulk Orders

If you ordered 5 or more units of the same item, contact us for custom return instructions.

9.2 Personalized Products

Custom-made or personalized items cannot be returned unless defective or damaged upon arrival.

9.3 Promotional Items or Bundles

Items bought as part of a promotion or bundle may have special return conditions. Please refer to the terms of the offer or contact us for details.

10. Restocking Fees

We do not charge any restocking fees on eligible returns made within the allowed window.

11. Contact Information

Need help with your return? Contact us:

12. Policy Updates

We may update this Return and Refund Policy from time to time. Changes will be posted on this page along with the revised date. Updates do not affect returns already in process.