Powherbands LLC Privacy Policy

Welcome to Powherbands LLC! At Powherbands LLC, founded in 2025, we’re committed to protecting your privacy and ensuring a safe and enjoyable shopping experience. We believe in transparency and want you to understand how we collect, use, and protect your information. This Privacy Policy explains our practices regarding your personal data. We’re located at 4206 SUMMIT PLAZA DR, LOUISVILLE, KENTUCKY 40241, and you can reach us at +1 (502) 890-6900 or support@powherbands.store. Our service hours are 9 AM – 5 PM EST, Monday-Friday. We’re confident you’ll love our stylish and comfortable furniture.

Information Collection

We collect information to provide you with the best possible experience. Here’s what we collect and why:

  • Personal Information: This includes your name, email address, shipping address, billing address, phone number, and any other information you provide when creating an account, placing an order, or contacting customer service. We need this to process your orders and provide support!
  • Payment Information: We collect payment information, such as credit card details or other payment method information, to process your transactions. We use secure payment processors (more on that later!) to keep your financial data safe.
  • Browsing Behavior: We collect data about how you use our website, including the pages you visit, the products you view, and the searches you conduct. This helps us understand your preferences and improve our website. We use cookies for this! 🍪
  • Cookies and Similar Technologies: We use cookies and similar technologies to collect information about your browsing activity. This includes your IP address, browser type, operating system, and referring website.
  • Customer Service Communications: We retain records of your communications with our customer service team, including emails, chat logs, and phone calls. This helps us provide better support and resolve any issues.

Use of Information

We use your information for the following purposes:

  • Order Processing: To process and fulfill your orders, including shipping and delivery. We want to get that amazing furniture to you ASAP!
  • Customer Service: To respond to your inquiries and provide support. We’re here to help! 😊
  • Website Improvement: To analyze website usage and improve our website’s functionality and user experience. We’re always striving to make our site better!
  • Personalization: To personalize your shopping experience and recommend products that you might be interested in. We want to help you find the perfect pieces!
  • Marketing Communications: To send you promotional emails about new products, special offers, and other updates. You can unsubscribe at any time! (See below). We promise, only the good stuff! ✨
  • Fraud Prevention: To detect and prevent fraud and other illegal activities. Keeping you safe is our top priority!

Information Sharing

We may share your information with the following third parties:

  • Payment Processors: We use secure payment processors like Stripe and PayPal to process your payments. These processors have their own privacy policies, which we encourage you to review. They never share your full credit card details with us.
  • Shipping Providers: We share your shipping address and phone number with shipping providers like UPS and FedEx to deliver your orders.
  • Marketing Partners: We may share your email address with marketing partners to send you promotional emails. You can opt-out of these emails at any time.
  • Analytics Providers: We use analytics providers like Google Analytics to track website usage and improve our website.
  • Legal Compliance: We may disclose your information to comply with legal obligations, such as responding to a subpoena or court order.

Data Security

We take data security seriously. We implement industry-standard security measures to protect your information from unauthorized access, disclosure, alteration, or destruction. These measures include:

  • Encryption: We use SSL encryption to protect your data during transmission.
  • Firewalls: We use firewalls to protect our servers from unauthorized access.
  • Access Controls: We restrict access to your information to authorized personnel only.
  • Regular Security Audits: We conduct regular security audits to identify and address potential vulnerabilities.
  • Payment Security: We are PCI DSS compliant, ensuring the secure handling of your payment information.

While we strive to protect your information, no method of transmission over the internet is completely secure. Therefore, we cannot guarantee the absolute security of your information.

User Rights

You have certain rights regarding your personal data, including:

  • Access: You have the right to access the personal data we hold about you.
  • Rectification: You have the right to correct any inaccurate or incomplete personal data we hold about you.
  • Erasure: You have the right to request that we delete your personal data. Also known as the “right to be forgotten”.
  • Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format and to transmit it to another controller.
  • Restriction: You have the right to restrict the processing of your personal data in certain circumstances.
  • Objection: You have the right to object to the processing of your personal data for direct marketing purposes.

To exercise these rights, please contact us at support@powherbands.store.

Cookies Policy

We use cookies and similar technologies to collect information about your browsing activity. Cookies are small text files that are stored on your device. We use the following types of cookies:

  • Essential Cookies: These cookies are necessary for the operation of our website. They enable you to browse our website and use its features.
  • Performance Cookies: These cookies collect information about how you use our website, such as the pages you visit and the links you click. This information helps us improve our website.
  • Functional Cookies: These cookies enable our website to remember your preferences, such as your language and region.
  • Advertising Cookies: These cookies are used to deliver advertisements that are relevant to you and your interests. They also help us measure the effectiveness of our advertising campaigns.

You can control cookies through your browser settings. You can block or delete cookies, or you can set your browser to notify you when a cookie is being set. However, please note that blocking or deleting cookies may affect your ability to use our website.

Third-Party Services

We use the following third-party services:

  • Google Analytics
  • Stripe
  • PayPal

These third-party services have their own privacy policies, which we encourage you to review.

International Transfers

Your information may be transferred to and processed in countries outside of your own. We will take steps to ensure that your information is protected in accordance with this Privacy Policy and applicable data protection laws, including the GDPR and KCPA. When transferring data internationally, we rely on Standard Contractual Clauses approved by the European Commission to ensure adequate safeguards.

Data Retention Periods

We retain your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Specifically:

  • Order Information: We retain order information for 7 years for accounting and legal compliance purposes.
  • Customer Service Communications: We retain customer service communications for 2 years to improve our support and resolve any issues.
  • Marketing Data: We retain your email address for as long as you are subscribed to our email list. You can unsubscribe at any time.
  • Browsing Data: We retain browsing data collected through cookies for up to 13 months.

After the retention period expires, we will securely delete or anonymize your personal data.

Updates to Policy

We may update this Privacy Policy from time to time. We will post any changes on our website and notify you by email if the changes are material. Please check back regularly for updates! 🗓️

Contact Information

If you have any questions or concerns about this Privacy Policy, please contact us: